Help Centre
ac367 Frequently Asked Questions
From opening an account to bKash deposits, bonuses, cricket betting and security — all your questions answered in one place.
We have compiled detailed answers to the most important questions here to make your gaming experience at ac367 easy and enjoyable. Account creation, deposits and withdrawals via bKash or Nagad, welcome bonus, cricket and slots rules — everything is explained clearly below. If you cannot find the answer to your question, our 24/7 live chat support is always by your side.
Section 01
Account and Registration
To register at ac367 you need an active mobile number, a strong password and your full name. You will also need to provide your date of birth for age verification. The registration process takes only a few minutes and can be completed entirely in Bengali. Please provide accurate information to avoid any issues at the time of withdrawal.
No, each person may create only one account. Creating multiple accounts may result in all accounts being permanently closed and any deposited funds being cancelled. ac367 strictly follows this policy to maintain a safe and fair gaming environment.
Click the "Forgot password?" option on the ac367 login page. Enter your registered mobile number and set a new password through OTP verification. If you experience any difficulty, contact our 24/7 live chat support — we are ready to resolve it quickly.
ac367 may verify your identity before processing large withdrawals. In such cases a copy of your national ID card or passport may be required. This is an important step to protect your account and prevent fraud. All information is kept completely confidential.
ac367 is fully mobile-friendly. Simply open ac367.cam in any Android or iOS browser and the entire site works smoothly — no separate app download is needed. The layout automatically adjusts to your screen size, so you can play easily from anywhere.
Section 02
Deposits and Withdrawals
Deposits to ac367 via bKash are generally instant — the balance updates within just a few seconds. Occasionally a slight delay may occur due to network issues, but if you wait more than 5 minutes please notify us via live chat immediately. The minimum deposit amount is ৳100.
Yes, ac367 supports four payment methods — bKash, Nagad, Rocket and Upay. The minimum deposit amount is the same for all methods: ৳100. Add funds easily using your preferred mobile banking service.
The withdrawal process at ac367 is generally completed within 5 to 30 minutes. The minimum withdrawal amount is ৳500. If your account verification is complete and wagering requirements are met, withdrawals are processed even faster.
ac367 does not deduct any additional fees on deposits or withdrawals. However, any transaction charges imposed by bKash, Nagad or Rocket themselves (if applicable) may apply — this depends entirely on the policies of the respective mobile banking provider.
Common reasons for a rejected withdrawal include unfulfilled wagering requirements, incomplete account verification or incorrect payment details. Contact our 24/7 live chat and we will inform you of the reason and resolve it quickly.
Section 03
Games and How to Play
At ac367, BPL matches offer many betting options including match winner, toss, top run scorer, wickets and over/under. Go to the cricket section, select your preferred match, set your market and amount, then confirm the bet slip. Live in-match betting is also available.
RTP stands for Return to Player — it is the theoretical rate at which a slot game returns a percentage of total bets as winnings over the long term. A higher RTP is generally more favourable for the player, but it does not guarantee a win in any specific session. Every spin is completely independent and random.
Yes, ac367 offers live casino games from top providers such as Evolution Gaming and Ezugi — including live roulette, live blackjack, live baccarat and live table games. Experience real-time play with real dealers, fully available on mobile as well.
ac367 offers games from internationally recognised providers such as Pragmatic Play, PG Soft, JILI and Spribe, all of which use Random Number Generator (RNG) technology. These providers ensure fair play through independent audits.
Yes, T20 World Cup, IPL and ICC tournament matches are available in the cricket section of ac367. Pre-match and live betting options for these tournaments are open during the season. Visit the cricket page for the latest match listings.
Aviator by Spribe is a crash-style game where a plane flies and a multiplier keeps increasing. You must cash out before the plane crashes. The longer you wait, the higher the multiplier grows — but if it crashes you lose your bet. Strategy and timing are key here.
Section 04
Bonuses and Promotions
New members at ac367 receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. For example, depositing ৳1,000 will add ৳1,200 in bonus to your account. The bonus is added automatically upon making your first deposit after registration.
The wagering requirement on the welcome bonus is 20x — meaning you must bet the bonus amount 20 times before withdrawing. For example, receiving a ৳1,000 bonus requires a total of ৳20,000 in bets. This requirement can be fulfilled by betting on slots or casino games; applicability may vary for specific games.
ac367's VIP program has three tiers — Bronze, Silver and Gold. Bronze members receive up to 0.5% cashback per week, Silver members up to 1.0%, and Gold members up to 1.5%. You can advance to higher tiers through regular and active play.
Yes, each bonus has a specific validity period. The welcome bonus generally needs to be used within a set number of days of being activated. The terms of each bonus are always stated on the terms and conditions page — it is best to read them before accepting a bonus.
A set percentage of cashback is awarded each week based on your VIP tier. It is calculated on your total losses for the week and credited directly to your account. To receive cashback you must participate in the VIP program and remain active within the specified period.
Section 05
Security and Responsible Gaming
Yes, ac367 uses SSL encryption technology to protect all transactions and personal information. Your bKash, Nagad or Rocket payment details are stored in accordance with the highest security standards. No information is shared with third parties.
The minimum age to create an account and play at ac367 is 21. This is an important part of responsible gaming policy. Providing false information during age verification is a breach of the rules and may result in account cancellation.
ac367 places the highest importance on responsible gaming. You can contact the support team to set deposit limits, session limits or a temporary self-exclusion. Treat gaming as entertainment — never chase lost money by placing more bets.
Self-exclusion means voluntarily restricting yourself from your account for a set period of time. To activate it, contact us via 24/7 live chat or email at [email protected]. During this period your account will be locked and no bonus offers will be sent.
Notify us immediately via live chat or email us at [email protected]. We will temporarily suspend the account and begin an investigation. In addition, change your mobile banking password and avoid using the same password across different platforms.
Still have a question?
Our expert support team is available in Bengali 24/7. Ask any question via live chat or email — you will get a quick response.